Blog2021-06-24T14:57:45+00:00

Voice Assistants in Healthcare

Voice assistants are computer programs that receive audio inputs and respond with audio output in a manner perceived as listening and “answering” questions from a person. A user can ask “What is the weather going to be for today?” and the voice assistant will respond with a weather report for [...]

Creating and Using Meaningful Appointment Types

Scheduling is at the heart of healthcare. Poor, or even mediocre, scheduling processes can cost a small clinic hundreds of thousands of dollars. Creating and using meaningful appointment types to optimize scheduling for your practice is important for the bottom line and decreasing stress and burnout. This is a challenge [...]

Managing Provider-Initiated Appointment Cancellations

Provider-Initiated Appointment Cancellations arise when the provider will not be available for the encounter. These can occur for many reasons including illness, family obligations, vacation, office closures (for the weather, COVID-19, or the provider being needed elsewhere). Even when planned far in advance these reasons for cancellation can still easily [...]

Managing Patient No Shows

Managing patient no shows are a big problem, with many clinics facing no-show rates as high as 30%. This has been an even bigger problem during the COVID-19 pandemic. Every missed visit affects the bottom line. Just as important, if not more so, missed appointments don’t affect just the schedule [...]

Patient Waitlists

Many patients want an earlier appointment. Many offices have cancellations and no-shows. Often offices use a waitlist to try to solve both problems, but waitlists have their share of problems, especially when not optimized. It is possible to address waitlist problems while enhancing the patient experience, however. Managing patient waitlists [...]

Appointment Reminders

Almost every office and hospital use patient appointment reminders. Some are poor, others mediocre, and some do a relatively good job. In the present climate, we cannot stand for anything less than great. Appointment reminders increase appointment attendance and early cancellation when needed, which opens the slot to be refilled, [...]

Phone Tree Best Practices

Virtually every patient satisfaction survey reveals patients’ dissatisfaction with getting through on the phone to their healthcare provider.  Phone trees should be a helpful bridge not an impenetrable wall. Careful planning and utilizing phone tree best practices improve your system and your patient satisfaction. When is the last time you called [...]

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