The average time it takes to change, cancel or confirm an appointment is just over 5 minutes, not including the time spent playing “phone tag”, listening to messages, leaving messages, entering data into the practice management system, etc. And while this may not sound like a lot on the surface, translate that to hundreds of calls per day and the number is staggering.
And with many practices across facing staffing shortages, staying on top of scheduling adds to the current healthcare dilemma. Overworked employees lead to burnout. Burnout leads to turnover.
Finding great people is difficult. To retain the very best, your practice can benefit by not having them bogged down with mundane, tedious, and repetitive tasks that could easily be handled with technology. By automating the process and letting VoCall handle scheduling calls, you can save your staff from listening to hundreds of voicemails a day – so they can focus on more meaningful things that have a positive impact on your clinic.