Reduce Staffing Challenges
Improve Morale and Reduce Turnover
Learn more about how you can use voice technology, like Alexa or Siri, to streamline scheduling, improve operational efficiency, enhance patient engagement, and ultimately reduce staffing challenges.
VoCall helps reduce the burden of patient scheduling
We hear from practices all the time – appointment scheduling can be a major time drain. Every day, patients confirm, cancel, and reschedule appointments – a moderate surge in patient calls can strain the system, and a large influx can almost certainly break it.
The pressure that scheduling puts on your staff is one of the reasons we’re seeing an increase in employee burnout. Designed specifically for medical practices, VoCall is a first-of-its-kind voice assistant that easily plugs into your existing phone tree and allows your patients to call the practice the same way they always have and confirm, cancel and change an appointment — at any time, day or night!
Meet Amie, Your New Virtual Assistant
In this short clip, you’ll get a sense of who she is and what she can do to improve your practice.
SEE IT IN ACTION
This information simply lets us know who’s interested in what we have to offer and will remain confidential and never be shared or sold.
The average time it takes to change, cancel or confirm an appointment is just over 5 minutes, not including the time spent playing “phone tag”, listening to messages, leaving messages, entering data into the practice management system, etc. And while this may not sound like a lot on the surface, translate that to hundreds of calls per day and the number is staggering.
And with many practices across facing staffing shortages, staying on top of scheduling adds to the current healthcare dilemma. Overworked employees lead to burnout. Burnout leads to turnover.
Every time an employee leaves, it costs money to replace them. The cost to replace a member of management can be as high as five times their yearly salary. To replace even an entry-level employee can cost up to 25 percent of an employee’s salary. [Source]
Finding great people is difficult. To retain the very best, your practice can benefit by not having them bogged down with mundane, tedious, and repetitive tasks that could easily be handled with technology. By automating the process and letting VoCall handle scheduling calls, you can save your staff from listening to hundreds of voicemails a day – so they can focus on more meaningful things that have a positive impact on your clinic.
“Our clinic has been using VoCall for the last six months. Since then we’ve seen a huge shift in morale. VoCall has reduced the burden of scheduling so now our teams can focus on more meaningful things.”
James Geyer, MD, Alabama Neurology & Sleep Medicine
As easy as 1-2-3
Easy to integrate
VoCall integrates into your existing phone tree so there’s no need to change what you’re already doing. And the intuitive dashboard puts all the stats at your fingertips.
Easy to use
VoCall works on its own so there’s nothing new for your people or your patients to learn. Which means there’s no training needed to use the platform. No training. Only timesaving.
Easy to see the results
VoCall doesn’t require additional front office staff to operate the system. It runs in the background answering calls on your behalf. So you and your teams are free to do more with less.
Want to know more?
From new appointments to cancellations, learn how to free your staff from the burdens of repetitive low-value work using the power of voice.
READ THE EBOOK TODAY
This information simply lets us know who’s interested in what we have to offer and will remain confidential and never be shared or sold.
More than morale, VoCall has other benefits
Increase engagement by letting your patients control their scheduling experience.
Most patients prefer to call to make their appointments. VoCall simply plugs into your existing phone tree, making it easier for your patients to confirm, cancel and change an appointment — at any time, day or night!
All they need to do is call the clinic like they normally would and VoCall takes care of the rest.
Build a thriving practice by reducing time-consuming, tedious tasks, downtime and no-shows.
VoCall provides true cost savings and business continuity for your practice by limiting empty time slots on the schedule because of cancelled or re-scheduled appointments.
Scheduling is complex, but when practice revenues and reputations are at stake, nothing is more important than having the right system In place.
Allscripts approved
VoCall is the only scheduling voice assistant that integrates seamlessly with the Allscripts Practice Management system to fully automate the scheduling workflow. The software solution has been rigorously tested and approved by the Allscripts Development team and is certified as an exclusive Allscripts integration.
VoCall is a scheduling voice assistant for medical practices that uses natural language voice technology to allow patients to easily call and manage their appointments over the phone.
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