Phone System Archives

Staffing Challenges: No one solution

Staffing challenges continue to be the top challenge for medical practices in 2022. While the problem is faced by virtually all industries today, its impacts have been significantly worse in healthcare which has been on the frontlines of the pandemic for the past two years. The MGMA predicts that these challenges will continue through the end of this year. Front office staff at medical practices have been among the hardest hit, which impacts practice’s ability to provide acceptable patient care. Practices continue to increase hiring, offer pay increases and retention bonuses to keep their front [...]

Phone Tree Best Practices

Virtually every patient satisfaction survey reveals patients’ dissatisfaction with getting through on the phone to their healthcare provider. Phone trees should be a helpful bridge not an impenetrable wall. Careful planning and utilizing phone tree best practices improve your system and your patient satisfaction. When is the last time you called your office phone tree? Try it out and be honest with your feelings and assessment of the experience. These issues have been attacked from many different angles – typically with limited success. From human operators whether local or remote, voicemail, polled call answering, rolling queues, and traditional phone trees. The [...]